Two decades later, the guideline still holds. I run on curiosity and care about process – the nuts-and-bolts, behind-the-scenes, turpentine kind. It's an instinct that has carried me from leading community development projects in the Peace Corps to designing software across complex domains like law, freight, and utilities. What draws me in is always the same: listening closely and figuring out solutions that meet people where they are, then help them go further.